Accessing Care Online
Online diagnosis and consultation for medical conditions related to your eyes
Disclosure: a virtual encounter does not replace or substitute the need for comprehensive, in-person care
The #1 thing you need to consider: is the service I am receiving appropriate and will the virtual encounter align with the expectations I have for the visit?
If you are experiencing an emergency, please call 911.
If you see a service being provided by our team, make sure you check off these boxes:
Do I agree the price is fair for the value I am getting?
Do I consent to using the technology that will enable the service to be provided? Eg. Webcam, Microphone
Have I tested my computer, phone, or tablet to make sure the Webcam and Microphone will work properly?
Do I understand that there are limitations of the technology will impose on my visit?
Am I available during the same hours the professionals are available?
Can I pay for the service? We are only accepting online payment at this time.
For more information, please refer to our terms of service and privacy policy.
Learn about your prescription
Estimated Appointment Length: 30 mins
What does your prescription really mean?
Learn about lenses for your life style
Estimated Appointment Length: 30 mins
Every life style has enhancements that could be effective
Learn about how your frames will fit your face
Estimated Appointment Length: 30 mins
Material, style, shape, and comfort. Lets talk options.
Learn about picking the right contact lenses for your prescription
Estimated Appointment Length: 30 mins
Why picking the right contact will make all the difference.
Having a tough time picking your glasses or contacts?
Estimated Appointment Length: 30 mins
This is our most common requested service. It helps us troubleshoot the issues you are currently having with your glasses or contacts. After this appointment you'll understand what kind of glasses or contacts you should purchase.
What our Optometrists can do for you virtually
Follow-up from your exam
Estimated Appointment Length: 20 mins
Cost: $95
Description: Only available for patients who have had a comprehensive exam with us
Vision Therapy
Estimated Appointment Length: 30 mins
Description: Service coming soon
We use Jane
It's a powerful tool made in British Columbia, Canada. We use it book appointments and to help make the professional to patient experience as awesome as can be.
No downloads. Opens through your Chrome Browser. It's Secure, compliant and reliable. View availability and book by discipline and treatment.
Haven't scheduled an appointment with us before? You'll need to make an account. Click here to get started or learn more about making an account.
Frequently Asked Questions associated with Telehealth
Here you can browse through answers to frequently asked questions.
What is Alexander Optical?
We offer professionals and patients a private space to meet for in-person comprehensive care and more recently, online care as well.
Our relationship helps to empower eye care professionals to distribute their respective health-related services and information.
*Disclaimer: Alexander Optical does not provide any medical services. Alexander Optical facilitates the relationship between independent practices (for the purposes of distributing their respective eye care services) and patients (for the purposes of obtaining eye care services).
What is Alexander Telehealth?
It's an extension of Alexander Optical, offering a virtual space for eye care professionals to distribute their respective health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.
If you want to learn more about telehealth services in Ontario, we suggest you do so here: https://www.ontario.ca/page/get-medical-advice-telehealth-ontario
Who is Direct Visual Care?
Direct Visual Care is the registered, licensed and insured medical corporation providing eye care services to the patient.
Why does Direct Visual Care work with Alexander Optical?
Alexander Optical provides Direct Visual Care administrative, business development, marketing, insurance and lease support. By doing so, Alexander Optical allows Direct Visual Care and its respective professionals to spend more time with patients and less time on managing their business.
We want you to have complete faith in Direct Visual Care as we do at Alexander Optical. Direct Visual Care shares our vision of providing proactive, fun and responsible care. Moreover, Direct Visual Care is experienced, professional and trustworthy. They provide in-person and telehealth care on the Alexander Optical/Jane platform and are always accepting of feedback. When you at book an appointment through the Alexander Optical/Jane portal, you will be permitted to book appointments with Direct Visual Care's team. As we grow, clinics and treatments will be separated by location and our capacity to support you will grow with it.
When should I use Alexander Telehealth?
Use Alexander Telehealth when you want to book a dedicated block of time to speak with one of our professionals in a virtual setting. During that time block, you can redeem the respective services that our professionals offer.
When should I not use Alexander Telehealth?
You should not use Telehealth in the case of a medical emergency. If you are in need of urgent care you should call 911. There are a number of other cases where our team might not be able to help online. Learn more here.
How much does it cost?
Each service is offered at it's unique price, set by the professional. Please contact the professional listed with the service you want to learn more about.
Comprehensive Eye Exams are: $95
Glasses: All frames are the same price, lens price will vary. Specialty designer frames will be available upon request.
Contacts: Price varies depending on individual needs for brands but typically:
Daily: start at: $130.00 for a 3-month supply (90 pairs)
Bi-weekly: start at $150.00 for a 6-month supply (13 pairs)
Monthly: start @ $100.00 for a 6-month supply (6 pairs), or 12-month supply (12 pairs) for $135.00
Will my insurance company provide coverage for a Telehealth Appointment?
Some services may be covered under your private insurance policy, however it is up to each individual insurer to decide.
If you are using OHIP, currently there is no coverage for e-Assessments in relation to eye care. There is mention of Ontario's Ministry of Health including e-Assessments for eye care, however there are no billing codes available yet. We are engaging with the National and Provincial Associations of Optometry and Opticianry to stay up-to-date with these measures.